Get to know the basics and a few helpful tips along the way!
Don’t hesitate to contact us if you don’t find the answer to your question.
Generally, the mic does not work when the setting of the app is wrong. To respect your privacy, you need to authorize the mic used.
To use the Mic, you need to accept the permission to use the mic when you launch the app for the first time. It happens that for security purposes, the permissions are blocked.
On your computer, you need to use chrome and look into the navbar for the info icon where you can set up Ninchanese permissions.
On your Android phone, you need to go to the setting on your phone, look for applications, and then Ninchanese. On that screen, you should see the permissions. Please check to see if the Mic is not blocked.
If you still have a problem, then a good way to know if you can use your mic is to try google now. They have done an excellent help article here: https://support.google.com/websearch/answer/2940021?co=GENIE.Platform%3DAndroid&hl=en
Hope this help, let us know if you still have a problem with the mic.