Privacy Policy

This Privacy Policy (“Privacy Policy”) explains Ninchanese’s information practice with respect to information including personally identifiable data (Personal Data) and other information that is collected from visitors to our website located at ninchanese.com (the “Site”) and users of our Chinese learning application located at app.ninchanese.com (the “Service”).

By using or accessing the Site or the Service, you agree to the terms of this Privacy Policy. The date the terms were last revised is indicated at the bottom of this Privacy Policy.

What information do we collect?

When interacting with us through the Site or the Service, we may collect Personal Data and other information from you, as further described below:

When you enter and visit the Site, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet), and your email address if you voluntarily provide us such information, by signing up for emails from Ninchanese, for instance.

We collect Personal Data (name, email address, mailing address, or other details) from you when you voluntarily provide such information, such as when you register for access to the Service (for example, email address, name), use the Service,  place an order, contact us with inquiries, fill out a form, enter information or respond to one of our surveys.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy.

How the data we collect is processed?

Ninchanese uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. For instance, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to the Service and to monitor your use of the Service. We also may use the information we collect from you:

• to help us improve the content and functionality of the Service or of the Site (in order to better understand our users and to better serve you)
• to help us customize the messages you receive
• to better service you in responding to your customer service requests or in resolving your problem
• to quickly process the orders you place and to send periodic emails regarding your order.

How this data is used

Ninchanese may use this information to communicate with you regarding the Service or to notify you about new features we believe will be of interest to you. You may opt out of receiving future marketing communications from us. In addition, if at any time you wish not to receive any future marketing communications, or you wish to have your name deleted from our mailing lists, please contact us as indicated below. Note however that as a user of the Service, you cannot opt out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications.

When you interact with Ninchanese through the Service, we receive and store certain usage data. The Service may use such information and pool it with other information to track, for example, the total number of visitors to our Service, the number of visitors to each page of our Site or Service, the domain names of our visitors Internet service providers, and how our users use and interact with the Ninchanese Service.

Also, in an ongoing effort to better understand and serve the users of the Service, Ninchanese may conduct research on its customer behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis.

Ninchanese may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Do we use ‘cookies’?

In operating the Service, we may also use a technology called “cookies”. A cookie is a piece of information that the computer that hosts our Service gives to your browser when you access the Service that enables the Service’s system to capture and remember certain information.
Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Services may set a cookie on your browser or device that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services. In all cases in which we use cookies, we will not collect Personal Data except with your permission.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
• Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Services features.

If users disable cookies in their browser:

If you disable cookies, it will turn off some of the features that make our Service more efficient and part of our service will not function properly. Login functions, for instance, will be disabled.

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

How do we protect visitor information?

Ninchanese takes reasonable steps to protect the Personal Data provided via the Service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email, or other electronic transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us in this way.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Third-party disclosure

Ninchanese is not in the business of selling your information. We consider this information to be a vital part of our relationship with you.

As such, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include service providers who help us bring you the Service, such as website hosting partners and other parties who assist us in operating our website or serving our users, so long as those parties agree to keep this information confidential.

We may also be required to release information pursuant to lawful requests, or in compliance with applicable laws. Additionally, we may share account or other personally-identifiable information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Service or using the Ninchanese name, or to prevent imminent harm.

Third-party links

We do not include or offer third-party products or services on our website.

Your choices

You can use the Site without providing any Personal Data. However, our Service requires users to provide Personal Data, specifically their email address, in order to access the entirety of the Service’s functionalities. You may make any changes to your information at any time by logging into your account and going to the “Edit Profile” page. You may request that we delete your account, and any information associated with your account, but please note that we may be required (by law or otherwise) to retain certain information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete your information, it will be deleted from the active database but may remain in our archives.

Our Site, Service and products are all directed to people who are at least 13 years old or older.

How you can request the deletion of your data:

If you would like to request that we delete any data we have collected about you, please contact us at hello@ninchanese.com. We will respond to your request within a reasonable timeframe and confirm when the deletion has been completed.

To remove your account on Ninchanese, you simply need to contact us. To write to us, you can :

• Send us an email telling us you’d like to delete your account on Ninchanese. We’d love it if you could also tell us what made you want to delete your account, so we can improve your experience and all our users’. We’ll answer you shortly.

• Get in touch with us directly on the app. To do so:

1. Once logged in, click on your profile picture in the top right of the menu
2. Select Help
3. Click Send a new message
4. Tell us you want to deactivate your account and if possible, what made you decide that. We’d really appreciate it.
5. Hit Submit. We’ll answer you shortly and comply with your request.

Other Terms and Conditions

Your access to and use of the Services is subject to the Terms of Use.

Changes to Ninchanese’s Privacy Policy

The Service and our business may change from time to time. As a result, at times it may be necessary for Ninchanese to make changes to this Privacy Policy. Ninchanese reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Please also feel free to contact us if you have any questions about Ninchanese’s Privacy Policy or the information practices of Ninchanese.

You may contact us as follows:

hello@ninchanese.com
ninchanese.com
99a Boulevard Descat
59200 Tourcoing,
France

Last Revised on 2023-01-13